Legal Documents
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Privacy Policy
Last updated: July 25, 2026
NetropolisIT, LLC ("NetropolisIT", "we", "us", or "our") operates netropolisit.com and provides Backup-as-a-Service to businesses. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights with respect to it. By using our website or services, you agree to the practices described here.
Information We Collect
Information you provide directly: When you submit a contact form, quote request, or discovery call request on our website, we collect your name, business name, email address, phone number, and any details you include in your message. When you become a client, we also collect billing information and technical details about your environment (including but not limited to number of devices, data volume, existing infrastructure).
Backup and recovery data: As part of delivering our Backup-as-a-Service, the lightweight agent installed on your devices transmits encrypted data to our storage infrastructure. We treat all client backup data as strictly confidential. We do not access, read, or process the content of your backup data except as required to deliver, restore, or verify the service you have contracted for.
Information collected automatically: When you visit our website, our hosting infrastructure automatically logs standard technical information such as IP address, browser type, and request timestamps, consistent with typical web server logging. This is used solely for security and abuse prevention and is not tied to a dedicated analytics or advertising system.
Local storage data: Our website uses your browser's local storage — not traditional cookies — to remember a small number of preferences, such as whether you have dismissed our cookie notice or a promotional banner or pop-up. We do not currently use analytics, advertising, or tracking cookies. See our Cookie Policy below for full details.
How We Use Your Information
We use the information we collect to: respond to your inquiries and provide a custom quote or discovery call; deliver, configure, monitor, and support your backup and recovery services; send service-related communications including backup status alerts, recovery test reports, and proactive status updates; send marketing communications about our services — only with your consent, and always with an unsubscribe option; improve our website and service offerings; comply with applicable legal obligations; and detect and prevent fraud or unauthorized access to our systems.
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
How We Store and Protect Your Data
All client backup data is encrypted both in transit and at rest, using strong industry-standard encryption such as AES-256. The specific encryption configuration for your environment is detailed in your Service Order. Your data is stored exclusively in US-based data centers and is never transferred outside the United States.
Access to client data and account information within our organization is restricted to personnel who need it to deliver your contracted services. We maintain security controls including immutable backup storage, which means your backups cannot be modified or deleted by ransomware or unauthorized parties.
Data Breach Notification
In the event of a confirmed data breach affecting your personal or backup data, we will notify affected clients without undue delay after confirming the breach, and will provide relevant details and remediation steps as they become available.
Data Retention
We retain your personal account and contact information for as long as you are an active client and for up to seven (7) years following account closure, as required for legal and tax purposes. Backup data retention periods are determined by your selected plan and service configuration. Upon account termination, we will securely delete or return your backup data in accordance with your Service Order.
Third-Party Service Providers
We may share limited personal information with trusted third-party service providers who assist us in operating our website and services — such as our email delivery provider used to process contact, quote, and discovery call request form submissions — solely to the extent necessary to perform those functions and under confidentiality obligations. We also rely on US-based cloud infrastructure and object-storage providers to host and store backup data, under confidentiality obligations and solely to deliver our services. In order to provision, license, and manage the backup software used to deliver our services, we may work with software licensing and distribution vendors. In limited cases, such vendors may require an account or temporary access associated with the setup or management of your environment. Any such access is limited to what is necessary to configure and maintain the service and is subject to confidentiality obligations. We do not authorize these parties to use your information for any other purpose.
CCPA Rights (California Residents)
If you are a California resident, you have the right to: know what personal information we have collected about you and how it is used; request deletion of your personal information; opt out of the sale of personal information (we do not sell personal information); and not be discriminated against for exercising these rights. To exercise any of these rights, contact us at privacy@netropolisit.com.
CAN-SPAM Compliance
All marketing emails we send clearly identify NetropolisIT as the sender, include our physical address, and contain a functioning unsubscribe link. We honor opt-out requests within 10 business days. Transactional and service-related emails (such as backup alerts, recovery test reports, and billing notices) are not subject to opt-out as they are necessary for service delivery. If you have any questions or complaints regarding our marketing emails, please contact us at compliance@netropolisit.com.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify active clients of material changes via email. Continued use of our services after changes take effect constitutes acceptance of the updated policy.
Contact
For privacy-related questions or requests: privacy@netropolisit.com — NetropolisIT, LLC, Chicago, IL.
Terms of Service
Last updated: July 25, 2026
These Terms of Service ("Terms") constitute a legal agreement between you ("Client") and NetropolisIT, LLC ("NetropolisIT") governing your use of our Backup-as-a-Service and related managed services. By signing a Service Order or otherwise using our services, you agree to these Terms.
Services Provided
NetropolisIT provides fully managed backup and recovery services for businesses. Depending on your selected plan, services may include: automated encrypted backups on a scheduled frequency; offsite storage in US-based data centers; backup health monitoring and email alerts; monthly backup testing and written recovery test reports; a custom recovery runbook built around your environment; and a dedicated point of contact for all service-related matters.
The specific services, storage limits, backup frequency, and recovery time objectives applicable to your account are defined in your Service Order. All services are delivered remotely from our US-based operations.
NetropolisIT may also offer additional services outside of Backup-as-a-Service, including managed cloud infrastructure, project-based IT professional services, and systems consulting. These additional services are not covered by this Terms of Service and require a separate signed Service Order or Statement of Work defining their specific scope, deliverables, and fees before any such work begins.
Onboarding
Prior to service commencement, NetropolisIT conducts a discovery process to assess your environment, identify critical data, and design a backup architecture appropriate for your business. Setup and configuration are performed by NetropolisIT and are covered by the onboarding fee specified in your Service Order. After a Service Order is signed, backend configuration typically takes 5-10 business days; once configuration is complete, your first backup typically runs within 12-24 hours. These timelines are estimates and may vary depending on the complexity of your environment. Services are not considered active until the initial backup has been completed and verified by NetropolisIT.
Client Responsibilities
You are responsible for: maintaining access and permissions that allow our agent to perform scheduled backups; notifying us promptly of changes to your environment that may affect backup coverage (e.g., new devices, servers, or data locations); ensuring that the data you back up with our services is data you are authorized to store; maintaining the confidentiality of any account credentials we provide; and providing accurate billing and contact information.
Payment Terms
Services are billed monthly in advance on the billing date specified in your Service Order, plus a one-time onboarding fee due prior to or at service commencement. All fees are stated in US dollars. Invoices are due net 15 days from the invoice date. Accounts more than 10 days past due may be subject to service suspension. Accounts more than 30 days past due may be subject to termination. All fees are non-refundable except as expressly provided in your SLA or required by applicable law.
We reserve the right to adjust monthly fees with 30 days' written notice. You may terminate your agreement prior to a fee increase taking effect without penalty.
Service Level Agreement (SLA)
NetropolisIT commits to 99% monthly uptime for backup job execution and data accessibility. In the event that uptime falls below this threshold in any given calendar month, you are eligible for a service credit as described in the SLA addendum to your Service Order. Service credits are your sole and exclusive remedy for uptime failures. Scheduled maintenance windows communicated in advance are excluded from uptime calculations.
Data Ownership and Security
You retain full ownership of all data you back up using our services. NetropolisIT acts as a data processor on your behalf. A Data Processing Agreement is available to clients on request. We will not access, copy, disclose, or use your backup data for any purpose other than delivering the services described in your Service Order. All backup data is encrypted using strong industry-standard encryption such as AES-256. The specific encryption configuration for your environment is detailed in your Service Order. NetropolisIT securely manages encryption keys on your behalf as part of the managed service. Data is stored exclusively within the United States and is never transferred internationally.
Termination
Either party may terminate the agreement with 30 days' written notice. NetropolisIT may terminate immediately upon material breach of these Terms or the Acceptable Use Policy, non-payment exceeding 30 days, or if continuing service creates legal or security risk. Upon termination, we will provide you with a reasonable opportunity to retrieve your backup data before secure deletion. The method and timeline for data retrieval will be agreed upon at the time of termination.
Certain promotional offers, including waived or discounted onboarding or service fees, may be conditioned on a minimum service commitment. If you terminate before the end of such a commitment, any waived or discounted amounts may become payable as set out in your Service Order.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NETROPOLISIT'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU IN THE THREE (3) CALENDAR MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. NETROPOLISIT SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF BUSINESS, REVENUE, DATA, OR PROFITS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Nothing in these Terms limits liability for gross negligence, willful misconduct, or any liability that cannot be excluded or limited by law.
Confidentiality
Each party agrees to keep confidential any non-public information received from the other party in connection with these Terms, including but not limited to pricing, technical configurations, and business information. This obligation survives termination of the agreement for a period of three (3) years.
Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict-of-law provisions. Any dispute arising under these Terms shall first be subject to good-faith negotiation between the parties. If unresolved within 30 days, disputes shall be submitted to binding arbitration in Chicago, Illinois under the rules of the American Arbitration Association.
Changes to These Terms
We may update these Terms from time to time. We will provide at least 30 days' written notice of material changes to active clients. Continued use of services after the effective date of changes constitutes acceptance.
Contact
Contractual or billing questions: billing@netropolisit.com — NetropolisIT, LLC, Chicago, IL.
Cancellation Policy
Last updated: July 25, 2026
This Cancellation Policy outlines the process and conditions for terminating your service agreement with NetropolisIT, LLC. We encourage clients to review their Service Order in conjunction with this policy, as specific terms may vary based on your agreement.
Notice Requirement
A minimum of 30 days' written notice is required prior to cancelling any active service. Notice must be submitted in writing. It is considered received on (a) for email or account-representative requests, the date a NetropolisIT representative acknowledges it; or (b) for postal mail sent with delivery tracking, the documented date of delivery. Services remain active and billable through the end of the 30-day notice period.
Cancellation Fees
Depending on the terms outlined in your onboarding agreement or Service Order, an early termination or cancellation fee may be applicable. This fee, if any, will be specified in your original agreement. Clients are encouraged to review their Service Order or contact their account representative for clarification prior to submitting a cancellation request.
How to Cancel
Cancellation requests can be initiated through either of the following channels:
• Email: Contact our support team at support@netropolisit.com with your business name, account details, and requested cancellation date.
• Account Representative: Reach out directly to your assigned NetropolisIT account representative, who will guide you through the process and ensure a smooth offboarding experience.
• Postal Mail: Send written notice via a mail method that provides delivery tracking or proof of delivery (e.g., USPS Certified Mail or a tracked courier) to NetropolisIT, LLC, 318 W. Adams Street, Suite 1600, Chicago, IL 60606. Include your business name, account details, and requested cancellation date.
All cancellation requests must be submitted in writing. Verbal cancellation requests will not be accepted.
Data Retrieval Upon Cancellation
Upon receipt of a valid cancellation notice, NetropolisIT will coordinate with you to facilitate the retrieval of your backup data before secure deletion. The timeline and method for data retrieval will be agreed upon during the offboarding process. We recommend initiating data retrieval discussions as early as possible to ensure a smooth transition.
If retrieval or removal of your data is delayed due to your action or inaction, and such delay causes NetropolisIT to continue incurring third-party storage or infrastructure charges beyond the notice period, an additional monthly charge may apply until the matter is resolved. No such charge will apply where the delay is caused by NetropolisIT.
Outstanding Balances
Any outstanding invoices or fees must be settled in full prior to the completion of the cancellation process. Cancellation does not waive any amounts owed under your existing agreement.
Contact
Cancellation requests and questions: support@netropolisit.com — NetropolisIT, LLC, Chicago, IL.
Acceptable Use Policy
Last updated: July 25, 2026
This Acceptable Use Policy ("AUP") governs the use of all services provided by NetropolisIT, LLC. It applies to all clients, authorized users, and any systems that interact with our platform. Violation of this AUP may result in immediate suspension or termination of services without refund.
Permitted Use
Our services are intended for use by legitimate businesses and organizations to protect business-critical data through automated, encrypted backup and recovery. You may use our services to back up data from devices and servers that you own or are legally authorized to manage, within the scope defined in your Service Order.
Prohibited Data Types
You may not use our platform to store or transmit data that:
• Violates any applicable federal, state, or local law or regulation
• Infringes on the intellectual property rights of any third party
• Contains malware, ransomware, viruses, trojans, worms, or any other malicious code
• Was collected, accessed, or obtained without proper legal authorization
• Is subject to export controls under US law without the required authorizations
• Constitutes classified government or defense information
We do not currently support regulated data categories, including protected health information (PHI) under HIPAA, payment card data under PCI-DSS, or other sensitive regulated categories. Do not store such data on our platform. Contact compliance@netropolisit.com before storing any data that may be subject to regulatory requirements.
Prohibited Activities
You may not use our services to:
• Attempt to gain unauthorized access to our infrastructure, other clients' data, or any third-party systems
• Interfere with the normal operation of our platform or degrade performance for other clients
• Circumvent, disable, or tamper with security controls, encryption, or access restrictions
• Use our backup agent or platform to transmit unsolicited bulk communications (spam)
• Resell, sublicense, or otherwise provide access to our services to third parties without prior written authorization from NetropolisIT
• Misrepresent your identity, organization, or the nature of the data you are backing up
• Use our services for cryptocurrency mining or any purpose unrelated to data backup and recovery
Security Responsibilities
You are responsible for maintaining the security of the devices and systems from which backups are taken. You must promptly notify NetropolisIT at security@netropolisit.com if you become aware of any security incident, unauthorized access, or suspected compromise of your environment or account credentials. We will cooperate with reasonable requests to investigate security incidents affecting your backup data.
Immutable Backup Integrity
Our platform uses immutable backup storage to protect your data from unauthorized modification or deletion, including ransomware attacks. You may not attempt to modify, delete, or access backup storage in ways that circumvent this protection. Any attempt to tamper with backup immutability controls is a material breach of this AUP.
Consequences of Violations
If we determine or reasonably suspect that your use of our services violates this AUP, we may suspend your services immediately without prior notice if the situation poses a security or legal risk to our platform or other clients, or with written notice if the situation does not pose an immediate risk. We will make reasonable efforts to notify you and allow you to remedy non-critical violations before taking action. NetropolisIT reserves the right to cooperate with law enforcement and regulatory authorities in connection with any investigation of unlawful activity involving our platform.
Reporting Violations
If you become aware of a potential AUP violation — whether by your own users or a third party — please report it to abuse@netropolisit.com. We take all reports seriously and investigate promptly. Reports may be submitted anonymously.
Changes to This AUP
We may update this AUP at any time. We will provide reasonable notice to active clients of material changes. Continued use of our services after changes take effect constitutes acceptance of the revised policy.
Contact
AUP and compliance questions: compliance@netropolisit.com — NetropolisIT, LLC, Chicago, IL.